PRIVACY NOTICE & COOKIE POLICY
PRIVACY NOTICE
OUR COMMITMENT TO DATA PRIVACY AND CONFIDENTIALITY
PRIVACY NOTICE CONTENTS
Customers/Clients or potential Customers/Clients
Suppliers or potential Suppliers
Other Data Subject Types
GENERAL INFORMATION
The information in this section is relevant to all categories of data subject.
Who controls your personal data?
Melico Sciences Ltd is a limited company registered to the following address: Scale Space, 58 Wood Lane, London, Uk, W12 7RZ. Melico Sciences Ltd is responsible for your personal data. If you would like to get in touch to find out more about how your personal data is handled, you can contact a Melico representative by sending an email to the following address: info@melicosciences.com – ICO registered company number: ZB303094EU Representative
For those customers falling within the jurisdiction of the EU, under any of the above-mentioned categories of ‘Supplier’, ‘Consumer’, ‘Other (data subject type)’, please contact Isabel who is Melico Science’s EU representative and will operate for Melico in such capacity as in compliance with EU GDPR law. Any such enquiry can be sent to Isabel via info@melicosciences.com.
Your rights
Under GDPR regulation, you have the following rights:
1. The right to be informed; You have the right to be informed about how Melico Sciences Ltd processes your personal data. Typically, Melico Sciences Ltd communicates this information through privacy notices such as this one.
2. The right of data access; You have a right to obtain a copy of the personal data we hold about you, subject to certain exceptions.
3. The right of data rectification; You always have a right to ask for immediate correction of inaccurate or incomplete personal data which we hold about you.
4. The right of data erasure; You have the right to request that personal data be erased when it is no longer needed, where applicable law obliges us to delete the data or the processing of it is unlawful. You may also ask us to erase personal data where you have withdrawn your consent or objected to the data processing. However, this is not a general right to data erasure – there are exceptions.
5. The right to restrict data processing; You have the right to restrict the processing of your personal data in specific circumstances. Where that is the case, we may still store your information, but not use it further.
6. The right to data portability; You have the right to receive your personal data in a structured, machine-readable format for your own purposes, or to request us to share it with a third party.
7. The right to object to data processing; You have the right to object to our processing of your personal data based on the legitimate interests, where your data privacy rights outweigh our reasoning for legitimate interests.
8. Rights in relation to automated decision making and profiling; You have the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. Currently Melico Sciences Ltd does not perform any automated decision making or profiling.
You may request to enforce your data privacy rights by emailing info@melicosceicnes.com In certain circumstances, we may need to restrict the above rights to safeguard the public interest (e.g., the prevention or detection of crime) or our business interests (e.g., the maintenance of legal privilege).
Consent as a legal basis for processing
For some data processing, Melico Sciences Ltd uses consent as a legal basis. If you have consented to processing by Melico Sciences Ltd, please be aware that you have the right to withdraw this consent at any point. If you would like to withdraw consent for a particular type of data processing that Melico Sciences Ltd performs, please email the following address: info@melicosceicnes.com
Complaints to a Supervisory Authority
You have the right to lodge a complaint with a supervisory authority with regards to the way that Melico Sciences Ltd processes your personal data. Melico Sciences Ltd recommends lodging a complaint with the ‘Information Commissioner’s Office (ICO)’. This is the UK’s supervisory authority and is the one which Melico Sciences Ltd is registered with.
How we share your data
We will not share your information with any third parties for the purposes of direct marketing. We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct. In some circumstances we are legally obliged to share information. For example under a court order. In any scenario, we will satisfy ourselves that we have a lawful basis on which to share the information and document our decision making and satisfy ourselves we have a legal basis on which to share the information.
How we protect your information
We implement appropriate technical and organisational measures to protect personal data that we hold from unauthorised disclosure, use, alteration, or destruction. Where appropriate, we use encryption and other technologies that assist in securing the data you provide. We also require our service providers to comply with strict data privacy requirements where they process your personal data.
How long we keep your personal data
Melico keeps your personal data for up to 6 years for the purposes described in this privacy notice, or until you notify us that you no longer wish us to process your data. After this time, we will securely delete your personal data, unless we are required to keep it. In some cases Melico may be required to keep this data, in order to meet legal or regulatory obligations as pertains to England and Wales, or to resolve potential legal disputes.
Contact and further information
If you have any questions about how we use your personal data or wish to make a complaint about how we handle it, you may contact Melico Sciences Limited at: info@melicosciences.com.
CUSTOMERS/CLIENTS OR POTENTIAL CUSTOMERS/CLIENTS
The personal data we collect about you and how we use it
We collect the following categories of personal data:
• The business contact information you share with us: name, title, job title, email address, business address, telephone number, mobile telephone number.
• Additional information you provide to us in the course of our business relations, such as: interests in Melico Sciences Limited services or products, marketing preferences, registration information provided at events, fairs, contract or order data, invoices, payments, business partner history, etc.
• Information your browser makes available when you visit the Melico Sciences Limited website: IP address, the source of your site visit, time spent on the website or a particular page, links clicked, comments shared, browser type, date and time of visit, etc.
• Basic health information such as age, gender, ethnicity, height, weight and any other information you choose to disclose in the ‘other’ box when purchasing our dietary analysis service, that may be relevant to the quality of the report we provide such as whether you are on any over the counter medicine, supplements, or have any pre-existing conditions that you would like Melico to be aware of before processing your sample.
What we use your personal data for
We use your personal data to:
• Process and fulfil orders and keep you informed about the status of your or your company’s order.
• Provide and administer our products and services.
• Provide customer support and process, evaluate and respond to requests and inquiries;
• Conduct and facilitate customer satisfaction surveys.
• Conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand.
• Send you marketing communications (such as alerts, promotional materials, newsletters, etc).
• Perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation).
We only collect the personal data from you that we need for the above purposes. We may also anonymise your personal data, so it no longer identifies you and use it for various purposes, including the improvement of our services and testing our IT systems.
What happens if you do not provide us with the information we had asked you for, or if you ask us to stop processing your information?
Certain personal data is necessary to establish, conduct or terminate a business relationship with you. We need you to provide us with the personal data required for the fulfilment of contractual obligations or which we are legally obliged to collect. Without such personal data, we will not be able to establish, execute or terminate a contract with you. Also, we will be unable to take requested pre-contractual measures to enter a contract with you or to establish and continue the business relationship you have asked for.
The legal basis on which we use your personal data
We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:
We may process your personal data for the fulfilment of contractual obligations resulting from contracts with you or your company, or as part of pre-contractual measures we have been asked to take;
We may process your personal data on the basis of statutory requirements, for example, on the basis of tax or reporting obligations, cooperation obligations with authorities or statutory retention periods;
We will ask your consent for the activities described in this privacy notice when required by applicable law, for example when we process your data for marketing purposes where we don’t have an existing business relationship with you or your company; or
We will rely on our legitimate interests to process your personal data within the scope of the business relationship with you or your company. Our legitimate interests to collect and use the personal data for this purpose are management and furtherance of our business. You may obtain a copy of our assessment of why we may process your personal data for these interests by submitting a request at info@melicosciences.com.
SUPPLIERS OR POTENTIAL SUPPLIERS
The personal data we collect about you and how we use it
We collect and use personal data that concerns you in connection with the agreements with our suppliers. We may collect the following categories of personal data:
• Identification data and business contact information, you share with us such as first name, last name, job/position/title, nationality, business email address, business address, telephone number, mobile telephone number, telefax number, private telephone number, gender, date of birth.
• Additional information you provide to us in the course of our business relations such as data concerning the fulfilment of our contractual obligations and pre-contractual measures including correspondence data, offers, tenders, resume/CV, conditions, contract and order data, invoices, payments, business partner history, records relating to queries/questions/complaints/orders.
• Electronic identification data and information collected by the communications systems, IT applications and website browser (where supplier has access or is affected by such systems or applications and in accordance with the applicable law) such as information technology usage (system access, IT and internet usage), device identifier (mobile device ID, PC ID), registration and login credentials, IP address, login data and log files, Analytics ID, time and URL, searches, website registration and cookie data, sound recordings (e.g. voice mail/phone recordings, Skype recordings). The below mentioned types of personal data are only collected and processed, if at all, in accordance with applicable laws of England and Wales and when relevant, depending on the agreements with our suppliers.
• Data about criminal convictions and offences such as criminal background information and sanction list information to the extent required for the purposes of criminal background screening, due diligence and Anti Money Laundering obligations.
• To the extent necessary to fulfil our obligations, data obtained from publicly accessible sources or which are legitimately transmitted by other third parties (e.g. a credit agency) such as commercial register data, creditworthiness data.
What we use your personal data for
We may use your personal data as described above for the following purposes:
• Supplier and service provider management throughout the supply chain including contact interaction including tendering, engagement, processing orders, process and fulfilment of purchases, administration and management of suppliers, vendors, contractors, advisers and other professional experts;
• Paying debts, supplier invoice and payment management, purchasing of direct and indirect services;
• Reporting and analytics including market intelligence and development and improvement of services or products through assessment and analysis of the information;
• Management of process quality;
• References on documents, such as tenders, purchase orders, invoices, reports;
• Contract lifecycle management;
• Payment collection and insolvency processes;
• Finance and shared accounting services, providing record to report and purchase to pay services;
• Reorganisation, acquisition and sale of activities, business units and companies;
• Monitoring and auditing compliance with Melico Sciences Limited’s corporate policies, contractual obligations and legal requirements;
• Carrying out audits, reviews and regulatory checks to meet obligations to regulators;
• Governance, risk and compliance, including due diligence and anti-money laundering obligations, customs and global trade compliance and sanctioned party list screening, security, including prevention, detection of crime and fraud;
• Maintain and protect the security of products, facilities, services, systems, networks, computers and information, preventing and detecting security threats, and fraud or other criminal or malicious activities; and
• Manage IT resources, including infrastructure management including data back-up, information systems’ support and service operations for application management, end user support, testing, maintenance, security (incident response, risk, vulnerability, breach response), user accounts management, software licenses assignment, security and performance testing and business continuity.
We collect only the personal data from you that we need for the purposes described above. For statistical purposes, improvement of our services and testing of our IT systems we use as much as reasonably possible anonymised data. This means that these data can no longer (in)directly identify you or single you out as an individual.
What happens if you do not provide us with the information we had asked you for or if you ask us to stop processing your information?
Where it concerns processing operations related to the agreements with our suppliers (as described above), Melico Sciences Limited will not be able to adequately establish, conduct or terminate a business relationship with you or your company and generally perform the purposes described above without certain personal data. Although we cannot obligate you to share your personal data with us, please note that this then may have consequences which could affect the business relationship in a negative manner, such as not being able to take requested pre-contractual measures to enter into a contract with you or to establish and continue the business relationship you have asked for.
The legal basis on which we use your personal data
We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:
We may process your personal data for the fulfilment of contractual obligations resulting from contracts with you or your company, or as part of pre-contractual measures we take;
Melico Sciences Limited relies on legitimate interests to process your personal data insofar as this is not overridden by your own privacy interests. Such interests may include:
• Conduct, management, development and furtherance of our business in the broadest sense possible including supply of products and services, performance of agreements and order management with suppliers, process and fulfilment of purchases, process quality management and improvement of products or services, analytics and market intelligence, reduction of default risks in our procurement processes and reorganization, acquisition and sale of activities, business divisions and companies;
• Monitor, investigate and ensure compliance with legal, regulatory, standard and Melico Sciences Limited internal requirements and policies;
• Prevent fraud and criminal activity including investigations of such activity, misuse of Melico Sciences Limited assets, products and services, and as strictly necessary and proportionate for ensuring network and information security; and
• Transmitting personal data within the Melico Sciences Limited group for internal administrative purposes as necessary for example to provide centralised services.
In some cases, we process your personal data on the basis of legal obligations and statutory requirements, for example, on the basis of tax or reporting obligations, cooperation obligations with authorities, statutory retention periods or the disclosure of personal data within the scope of official or judicial measures may be required for the purposes of taking evidence, prosecution or enforcement of civil law claims.
Regarding personal data concerning criminal convictions and offences, we will only process such data where such processing is permitted by applicable law specifically pertaining to England and Wales.
OTHER DATA SUBJECT TYPES
Unsolicited Personal Information
If you send Melico Sciences Limited unsolicited personal information, for example a CV, Melico Sciences Limited reserves the right to immediately delete that information without informing you or to decide which category of data subject that you appear to be and manage your personal data within the remit of that category as described below at the end of this Privacy Notice.
'Users of our website that do not fall under the specifically stated Data Subject Types'
The personal data we collect about you and how we get it
We collect the following categories of personal data:
• The business contact information you share with us: name, title, job title, email address, business address, telephone number, mobile telephone number, etc. • Information your browser makes available when you visit the [Melico Sciences Limited website: IP address, the source of your site visit, time spent on the website or a particular page, links clicked, comments shared, browser type, date and time of visit, etc.
What we use your personal data for
We use your personal data to:
• Respond to your specific request that you make, for example request a demonstration, whitepapers, newsletters, or other information.
• Provide customer support and process, evaluate and respond to requests and inquiries; • Conduct and facilitate customer satisfaction surveys.
• Conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand).
• Send you marketing communications (such as alerts, promotional materials, newsletters, etc).
• Perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation).
We only collect the personal data from you that we need for the above purposes. We may also anonymise your personal data, so it no longer identifies you and use it for various purposes, including the improvement of our services and testing our IT systems.
The legal basis on which we use your personal data
We use your personal data for the purposes described in this notice based on one of the following legal bases, as applicable:
• Legitimate interest as by using our website it is understood that there is potential for you to be a potential customer, contractor, employee, or supplier.
USERS OF OUR WEBSITE THAT DO NOT FALL UNDER THE SPECIFICALLY STATED DATA SUBJECT TYPESIf you do not fall under the above listed and data subject types specifically outlined above and would like information about how Melico processes your personal data, or to request to exercise your rights as pertains the GDPR law and regulation of England and Wales, please contact info@melicosciences.com with the subject heading: GDPR enquiry: Data Subject Type – Other.’
COOKIE POLICY
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Strictly necessary cookies
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Functional Cookies
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Performance Cookies
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Targeting Cookies
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Unclassified Cookies
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